Shipping policy

Thank you for choosing PrimePicks. We are committed to delivering a smooth and efficient shopping experience. Below is our shipping policy.

Shipping - Standard Shipping Policy and Handling

 

We use trusted carriers like USPS, UPS, FedEx, and others to deliver your orders safely and on time.

Domestic (U.S. and Canada):

  • Standard shipping fees apply.
  • Free shipping for orders over $99.

 

International:

  • Standard shipping fees apply.
  • Free shipping for orders over $99 (conditions may apply).

 

International:
Standard shipping fees apply for international orders.
Free shipping for international orders over $99 (conditions may apply).

 

International Shipping

Livraison Internationale

We offer international shipping, except where delivery is restricted by government regulations, turmoil, or other limitations.

Note: Customers are responsible for import duties, taxes, and customs charges, which are not included in product or shipping costs. Additionally, we are not liable for issues resulting from incorrect shipping address details.

Shipping Times

Délais de Livraison

Please note that due to our third-party suppliers, shipping times may vary and could take longer than standard shipping times, especially for international orders. While we strive to provide accurate estimates, shipping times may be impacted by factors outside our control, such as supplier delays, customs processing, or carrier issues.
Order Processing: 1-3 business days.

  • Domestic Shipping: 5-7 business days.

  • International Shipping: 10-15 business days, depending on the destination.

A tracking number will be provided once your order is shipped.

Order Modifications

Once your order is processed, we are unable to make any changes. However, you may contact us immediately after placing your order, and we will do our best to accommodate any changes if the order has not yet been shipped.

Shipping Address Accuracy

Exactitude de l'Adresse de Livraison

Please ensure that the shipping address provided is accurate. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Additional shipping charges may apply to reship packages due to incorrect address details.

Lost Orders

If your order is lost, we will reship it at no extra cost to you and offer a discount on your next purchase as compensation.

Damaged or Defective Items

We take care to ensure your items are well-packaged for safe delivery. If the items are damaged or defective upon arrival, please contact us within 48 hours of receipt for assistance.

Shipping Carrier and Delivery Failures

 

We use trusted carriers for our shipments, including USPS, UPS, FedEx, etc. If your package is marked as delivered but you haven't received it, please contact your local postal service or carrier immediately. All4YouNow is not responsible for stolen or misplaced packages once confirmed as delivered by the carrier.

Product Availability

While we strive to keep our product inventory updated, occasional discrepancies may occur between our website and the supplier's stock. If an item is out of stock or unavailable after purchase, we will contact you immediately and provide a full refund or offer alternative options.

Customs and Duties (International Orders)

Customs, duties, and taxes may apply for international orders and are the responsibility of the customer. We advise checking your local customs regulations before placing an order.

Liability Disclaimer

Avertissement de Responsabilité

PrimePicks is not responsible for delays caused by the carrier, incorrect address details provided by the customer, or factors beyond our control, such as weather or other unforeseen circumstances. Once an order is shipped, the carrier assumes responsibility for delivery.

Force Majeure

We are not liable for delays or failure to perform due to causes beyond our control, including, but not limited to, acts of God, government restrictions, war, terrorism, or natural disasters.

Product Warranty

Warranties on certain products are subject to the manufacturer's terms. Please refer to individual product pages for details.

Refund Processing

Refunds will be processed within 7-10 business days after we receive the returned item. Return shipping costs are the customer's responsibility unless the item is defective or incorrect. For more details on our refund process, please visit our Refund Policy.

Dispute Resolution and Governing Law

In case of a dispute, the customer agrees to resolve the matter through binding arbitration, under the laws of the state in which PrimePicks is registered. By purchasing from us, you agree to the arbitration process as outlined in our Terms of Service.

Contact Us

For assistance, contact our customer support team:
Live Chat: Available on our website